Running a local service business is not for the faint of heart—especially in competitive markets. Your business could be one of dozens that are vying for the same set of customers. Thirty years ago, you might have resorted to taking out the biggest ad in the Yellow Pages, but today, getting the attention of potential customers involves standing out in relevant Google searches or being recommended by AI-powered answer engines like ChatGPT, Perplexity, or Claude.
To gain favor with search engines and answer engines, you need to have good, detailed content on your company website, so it is easy to understand what services your company provides. In addition, your company needs to have a high number of positive reviews on Google.
If you’ve been in business for any length of time, you know that getting Google reviews is easier said than done. Even when you ask your customers to leave you reviews, they don’t always do so.
So, what’s a small business owner to do? You don’t want to feel like you are harassing your customers for reviews. You probably also don’t feel great about offering “incentives” for people to leave positive reviews, or having friends and family members leave them, but you want to see that number of 5-star reviews go up.
It might be time that you look into a service that helps small business get more online customer reviews. One service that we recommend is Moxly. Moxly is designed specifically with small businesses in mind. Their process for asking for reviews is simple, but very effective. All a business needs to do is provide Moxly with their customer’s email addresses. From there, Moxly sends out polite emails asking for reviews.
Here’s where Moxly really benefits small businesses: the service helps to filter out any negative reviews!
If one of your customers had a less-than-stellar experience with your company, they are invited to leave private feedback, instead of public feedback on Google. That private feedback goes directly to you, so you or your team can respond accordingly. Positive feedback, on the other hand, gets posted on Google for all to see! Since its launch, Moxly customers have increased their number of Google reviews by 550%, with 100% of negative reviews filtered out!
Services like Moxly make it extremely convenient for small businesses to increase their number of positive Google reviews, and to reap all of the benefits associated with them. Moxly is also affordable. It’s a standalone service that doesn’t require a huge financial outlay to see great results.
To learn more about Moxly, visit their website: https://moxly.us/
